Glo Mobile has concluded the training of customer
interfacing personnel of the operators of the 25 dealer touchpoints across the
country.
This is to enable them attend to Glo customers in their
own locations and provide seamless service like the service customers would
have received in any Gloworld shop.
At the training for the representatives of these 25
touchpoints, the management of Glo Mobile presented the benefits available to
each of them and the back end support that Glo has put in place to ensure that
their operations run smoothly.
To ensure that these operators do not run into hitches
in attending to customers, a dedicated desk has been created in the Glo
Customer Care office at the company’s Spintex headquarters to provide round-the-clock
technical support and also monitor the touchpoints in order to ensure
continuous maintenance of quality control across all touchpoints and guarantee
customer satisfaction at all times. All the touchpoints were also guaranteed
full Glo support in their operations.
Addressing the operators at the training in Accra, the
Chief Operating Officer of Glo Mobile, Mr. Isa Omagu, assured them of the
company’s readiness to support them in the provision of key and essential
services to Glo subscribers nationwide, promising that the partnership would be
rewarding for both parties.
He told the operators that the company would subsidize
their operations and also provide support in all areas at all times to
demonstrate its commitment to the relationship. He encouraged the operators to
be in constant touch with the designated field desk at the company’s head
office so as to take full advantage of the back end support in their
operations.
The operators include Ellen Ventures, Fast Telecom Enterprise,
K & F Systems Ltd, Gyhans Enterprise, Airtymn Solution, Samkaiz Enterprise,
Talk Solution, Sprint N. Limited and Big J Communications for Accra; Who is
Behind Ventures for Kasoa; Addstep Ventures, Pekab DE II Enterprise, Yes We Can
Enterprise and Welmat Tel Enterprise in Ashanti Region.
Others are B. Foster Glo and Selovent Enterprise in
Eastern Region; Gagatel Enterprise and F.A. Busy Ventures in Volta Region;
Feetam Enterprises and Javid Enterprise in Central Region; Foresteve Services,
Aktiv Konelkt, Tigger.com and I-Turk Solution in Western Region.
Representatives of the dealer touchpoints promised the company’s management that they would handle Glo customers with the care and excellent services they deserve at all times.
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