Mami Dufie Ofori- Executive Secretary PURC
The
Volta Regional Manager of the Public Utilities Regulatory Commission (PURC),
Philip Agbezudor, has assured aggrieved utility consumers in the region not to
hesitate to bring their concerns before the commission for redress.
He
said instead of taking the laws into their own hands, they should have faith in
the PURC and report their grievances to the PURC which has a regional office in
Ho, the regional capital.
He
said his outfit would take the grievances of consumers very seriously. Besides,
it would conduct the necessary investigations and would not hesitate to apply
the necessary sanctions on anyone or service provider found culpable.
Mr.
Agbezudor made the observation during an interaction with the Muslim Community
in Ho. He said the PURC which is constitutionally mandated to oversee the
provision and delivery of quality utility service to Ghanaians would do all in
its power to ensure that the consumer and the utility providers have a mutually
beneficial relationship.
He
observed that it was impossible for the society to exist without problems and
misunderstanding. “But as a nation governed by laws, there are established
bodies that we should seek redress from in times of grief or when we feel
shortchanged…” he added.
He
further explained that since the PURC as a regulator was more of a liaison
between the public on one hand and the utility service providers on the other
just as service providers will be dealt with when wrong, consumers will also be
dealt with when they engage in any illegal activity.
Reacting
to a question of high bills, improper disconnection and gross unprofessional conduct
by staff and workers of both Power Producing Services (PDS) and the Ghana Water
Company (GWCL), the regional manager said they were matters the commission took
seriously and would always take steps to investigate and sanction where
necessary.
Mr. Agbezudor advised consumers to observe basic energy and water conservation tips to deal with the issue of high bills and also desist from all forms of illegality while they report people whom they suspect were engaged in illegality.
From Fred Duodu, Ho ([email protected])
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