TripAdvisor release the list of world most loved airlines,the rating was in eight categories, including legroom, seat comfort, and food and beverage, and in-flight entertainment, reviewers can upload photos.Be it a limp salad, scandalously scanty legroom, or chewing-gum left on a seatback, it’ll all gets mercilessly documented. The reviews were from 48 countried in 29 languages
As of July 22, there are 34 airlines with a top-of-the-class rating of 4.5, 20 of which have been reviewed more than 300 times. (Five — Maya Island Air, Cem Air, First Air, Kish Air and Next Jet — have maintained a full 5.0 rating, but with only 22 reviews between them. See the list of top 20 most-loved airlines
1. LATAM
About: South American airline, formed from merger of Tam Airlines and Lan Airlines.
The reviewers say: “Best airline to fly to Brazil,” declares IsabellasTrips from New York. “Great onboard entertainment, very nice staff, good food and drinks.”
Lucas from Rio de Janeiro and Florencelage were both disappointed by the seat recline, while Brissy2 from Brisbane complains of only being offered a “ham and cheese roll” on a four-hour flight.
Ranked best for: Customer Service, Cleanliness, Check-In and Boarding
Reviews so far: 3,317
2. Emirates
About: Dubai-based international airline recently named the world’s best airline by Skytrax.
The reviewers say: “I call it Awesome Airlines!,” enthuses Frequentflyer005 from Chandigarh, India, while ZA_World from Johanneseburg says it offers “unsurpassed price, service and luxury.”Fred Z from Texas concludes: “Food was great. Seat was very good. The choice of Movies and TV shows is unbelievable and the Wi-Fi service is great.”
Ranked best for: Customer Service, Cleanliness, Food and Beverage, Check-In and Boarding, In-Flight Entertainment (Wi-Fi, TV, Movies).Reviews so far: 2,949
3. Azul Brazilian Airlines
About: Brazilian carrier named 2016’s best low-cost airline in South America by Skytrax and third-most punctual airline of 2016 by OAG.
The reviewers say: Tak009 from North Carolina commends the “excellent staff support for canceled flight” while Cyn D from Edmonton, Canada found the service “prompt and professional” and the seats “relatively roomy.”
Niels_horn from Rio de Janeiro praises the “modern” in-flight entertainment system and “power outlets between the seats and USB power from the entertainment system.”
Ranked best for: Customer Service, Cleanliness, Check-In and Boarding, In-Flight Entertainment.
Reviews so far: 1,609
4. Qatar Airways
About: Colombia’s flag carrier and the world’s second-oldest airline, after KLM.
The reviewers say: CarlosGMF from Guatemala suggests that you “Regularly check for sales on your flight. They offer un-announced sales on popular flights.”Jerry_s73 from Aruba adds: “If you book early they offer sometimes a promotion deal on business class which is really worth it.”StefanvdSa offers the tip: “Bring your own USB cable so you can recharge your phone.”Ranked best for: Customer Service, Cleanliness.
Reviews so far: 1,412
About: Major U.S. airline and the world’s largest low-cost carrier. Ranked second in North America for customer satisfaction by J.D. Power in 2016. The Boeing 737MAX is set to launch with Southwest in late 2017.The reviewers say: Users complimented the service provided for elder passengers and passengers with disabilities. RD S from Phoenix, Arizona says “pre-boarding is easy for those who need additional time, and the crews are extremely knowledgeable” about customers with additional needs.
Peterstravels2016 from Houston, Texas praised the “curb-side service from beginning to end. Makes an elder like a dignitary” while MariaLauraBov found it “cheap and easy to book” with a user-friendly website.Ranked best for: Customer Service, Cleanliness, Value for Money, Check-In and Boarding.
The reviewers say: JetConquistador from Sydney declares it “one of the best airlines I have experienced” but, having flown the Boeing 777 and the Airbus A380, says “the A380 offers more personal storage space.”Daniel P agrees: “The leg room was a little bit tight on the B777-300ER economy section” and he recommends flying premium economy on the B777 aircraft if possible.Ranked best for: Customer Service, Cleanliness, Food and Beverage, Check-In and Boarding, In-Flight Entertainment.
Reviews so far: 1,126
About: Russia’s flag carrier, named best airline in Eastern Europe in 2016 by Skytrax.
The reviewers say: pt_demarc from Stainz, Austria says, “the fleet is very new, average age some 3 yrs or so. I was flying with an almost brand new A320 with leather Recaro seats and a 3 yrs old B737-800. Very smooth both.”
Iamglobalboy from Sydney said he chose it for the “cheapest and only direct flight from Hong Kong.” Legroom was “quite spacious” but “inflight entertainment wasn’t that enjoyable since they didn’t have individual screens and they play Russian movies.”Rated best for: Customer Service, Cleanliness, Check-In and Boarding.
Reviews so far: 960
About: Indonesia’s national airline; cabin crew named best in the world by Skytrax in 2016.The reviewers say: Phil C from Sydney, Australia flew to Bali in Business Class “on a promo fare, which is extremely good value for money. The A330 was very new – it still had that new aircraft smell.” 455annetteb from Jeddah, Saudi Arabia says a “long journey was made completely bearable by Garuda.
“Cabins were wonderfully clean and tidy with fantastic leg-room and comfort” and the crew were “extremely attentive and personable.” Rated best for: Customer Service, Cleanliness. Reviews so far: 691
About: American low-cost carrier, which CNN’s Richard Quest flew from L.A. to New York during his round-the-world trip on budget airlines.
His verdict: “JetBlue has the best food and the most freebies: Wi-Fi, basic TV and a snack zone. It has the most legroom in a standard seat (32-inch pitch). Planes feature business section, seat-back video and proper seat power.”
The reviewers say: Sherri217 from New Jersey says: “Clean, friendly, good service, smooth flight and got there early, what more could you ask for.”
Rated best for: Legroom, Customer Service, Cleanliness, Check-In and Boarding.
Reviews so far: 683
Rated best for: Customer Service, Cleanliness.
“One of the best economy class experiences:” Dhananjaygokarn from Pune, India.
12. Air New Zealand (578 reviews)
Rated best for: Customer Service, Cleanliness, Food and Beverage, Check-In and Boarding.”It is just so amazing to get that Kiwi smile and welcome when boarding,” says Rach4689 from Auckland.
13. Japan Airlines (443 reviews)
Rated best for: Customer Service, Cleanliness, Check-In and Boarding.
“I would like the in-flight entertainment system to have multiple anime options, but this flight did not offer anime at all,” says ThompsonH from Boston, Massachussets.
14. Aegean Airlines (442 reviews)
Rated best for Customer Service, Cleanliness, Check-In and Boarding.
“The only downside is the lack of IFE [in-flight entertainment], which doesn’t bother me, since their maximum flight is 4hrs,” says Eudoku from Greece.
15. Alaska Airlines (424 reviews)
Rated best for: Customer Service, Cleanliness, Check-In and Boarding.
“Excellent value for a low-cost airline,” says lindab from Florida.
16. Jet2.com (422 reviews)
Rated best for: Customer Service, Cleanliness, Value for Money, Check-In and Boarding.”Baggage allowance is top of its class at 22kg,” says luthierRob.
17. Thai Smile Airways (413 reviews)
Rated best for Customer Service, Cleanliness, Value for Money, Check-In and Boarding.”Every time I travel i feel blessed,” says AiAnne w from Bangkok.
18. Korean Air (374 reviews)
Best for Customer Service, Cleanliness, Check-In and Boarding.
“The most friendly, clean and pleasant of the budget airlines I have flown to Japan,” says Acesilva from Osaka, Japan.
19. Asiana Airlines (352 reviews)
Best for Customer Service, Cleanliness, Check-In and Boarding.
The “longest leg, JFK-ICN, which was flown on an A-380, was not pleasant, mostly because the seats on that plane are the most uncomfortable I have ever experienced”. The 777 from ICN to MNL was “way more comfortable,” says Tom Rapoza from Connecticut.
20. Bangkok Airways (314 reviews)
Rated best for Customer Service, Cleanliness, Check-In and Boarding.
“Bangkok Airways is the only choice for [the Hong Kong to Ko Samui] route, it’s a very professional airline with world class service. Although the aircraft seem dated, the service and experience is not,” says Gareth E from Hong Kong.
Other airlines with 4.5 ratings but fewer than 220 reviews at the time of writing include: Interjet, Vistara, Air Serbia, Edelweiss Air, Air Astana, V Air, Binter, Kan Airlines, Atlantic Airways, West Air, Starflyer, Air Greenland, Bhutan Airways and Canadian North.
