SThe Power Distribution Services (PDS) Ghana has
informed its cherished customers and the general public that the company does
not take delight in disconnecting customers who owe electricity bills. Ing.
Delali Oklu, General Manager for PDS in the Volta Region, made this statement
when addressing customers at the PDS maiden “Customer Complaints Day” held at
Hotel Makavo in Aflao on 11th July, 2019.
According
to Mr. Oklu, the “Customer Complaints Day” was organized because “as a customer
oriented company, we want to take our services closer to the people, address
unresolved issues and communicate improvements in the quality of supply plus
the gains made in rendering better services to customers. As a company, we are
here to serve so it is imperative that we hold these engagements frequently to
know the teething concerns of customers and the public,” he added.
Addressing customers at the “Customer Complaints Day”,
Ing. Oklu said, “As a company, we don’t
take delight in disconnecting our customers but we do so to prevent the debts
of customers from piling up which will be difficult for some customers to pay.”
He added that PDS as a company does not disconnect
customers on current bill but arrears owed the company by the customer during
the previous month.
Ing. Oklu urged customers to pay their bills
promptly to enable PDS serve them better. He urged the general public to pay
their bills within 14 days after receiving their bills as directed by the Public
Utilities Regulatory Commission (PURC). He advised the public to use
electricity judiciously to help reduce their monthly consumption.
He urged the general public to eschew the habit of
illegal connection as it is a criminal offense and punishable by law. He also
urged the public to desist from entering into PDS networks unlawfully and
contact the nearest PDS office for prompt resolution of outages.
He assured the general public that the company would
invest heavily in metering technology to curb the growing concerns of meters in
the country.
Ing. Jones Makumator, the Regional Engineer for PDS
in the Volta Region, advised the general public to use raincoats instead of
umbrella during rainstorms.
Mr. Makumator urged the general public to be mindful
of PDS cables when lifting canopies during social events like weddings and
funerals to prevent electrocution as a result of the canopy touching the
cables.
The post We Don’t Take Delight In Disconnecting Customers – PDS appeared first on DailyGuide Network.
